Refund Policy

At laocwacd, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help you through the return and refund process.

1. Return Eligibility

  • Return Window: You may request a return within 30 calendar days of delivery.

  • Quality Issues: If your item arrives damaged, defective, or has a quality issue, please contact us within 30 calendar days of delivery.

  • Non-Quality Returns: Items must be unused, unwashed, and in their original condition. Customers are responsible for return shipping costs for returns not related to quality issues.

  • Final Sale Items: Items marked as Final Sale are not eligible for return or refund, except where required by applicable law.

2. How to Request a Return

To initiate a return, please contact our customer support team at berneice.boehm@gmx.com.

Please include the following information:

  • Your order number

  • The name of the item you wish to return

  • The reason for your return

  • Clear photos of the item, if it is damaged or defective

Our team will review your request and provide return instructions. Please do not ship any items back before receiving authorization and instructions from our customer support team.

3. Return Shipping Fees

For eligible returns within the contiguous United States, prepaid return shipping labels may be available.

If a prepaid return label is provided, the applicable return shipping fee will be deducted from your refund according to the total value of the returned items:

  • Under $300: $15.99

  • $300–$500: $36.99

  • Over $500: $45.99

These fees apply to eligible non-quality-related returns when a prepaid label is used. For returns outside the contiguous United States, customers are responsible for arranging and paying for return shipping unless otherwise agreed.

4. Return Shipping Requirements

Once your return request is approved, you will receive a Return Authorization email with instructions.

  • Prepaid Returns: If a prepaid label is provided, please use it to ship your package within 14 days of receiving your return authorization.

  • Self-Postage Returns: If you arrange your own shipping, please send the items using your preferred carrier within 14 days of return authorization.

Please retain your return tracking information until your refund has been completed.

5. Refund Processing Time

Once your returned items have been received and inspected, we will notify you of the refund status.

  • Inspection and Processing: Please allow up to 7 business days from the date the return tracking information shows delivery for us to complete the refund process.

  • Bank Processing: After the refund is issued, it may take an additional 3–5 business days for the funds to appear in your original payment account, depending on your bank or payment provider.

Approved refunds will generally be issued to the original payment method. The final amount may reflect applicable return shipping fees or other disclosed deductions.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at berneice.boehm@gmx.com with your order number, a description of the problem, and supporting photos.

Our team will review the issue and provide appropriate assistance. Return shipping arrangements for confirmed product issues will be communicated by our support team.

7. Cancellations

If you wish to cancel your order, please contact us as soon as possible. Cancellation requests can only be accommodated before the order has been shipped.

If your order has already shipped, please contact our support team for guidance on the return process.

8. Contact Us

If you have any questions about this Refund Policy or need help with a return, please contact us:

Brand: laocwacd

Email: berneice.boehm@gmx.com

Address:
27704 Highway 99W, Apt 3
Corvallis, OR 97333
United States

Thank you for choosing laocwacd. We appreciate your trust and are committed to providing a helpful and transparent shopping experience.